Privacy Policy

This Privacy Policy outlines how VapeXYZ (referred to as “the Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make purchases on our website.

Contact:

If you have any questions, require additional information about our privacy practices, or wish to file a complaint, please reach out to us via email at [email protected] after reviewing this policy.

Collection of Personal Information:

When you visit our Site, we gather specific information about your device, interactions with the Site, and details necessary for processing your purchases. Additionally, if you contact us for customer support, we may collect further information. In this policy, any data related to an identifiable individual is termed “Personal Information.” Refer below for details on the Personal Information we collect and the reasons behind it:

  • Device Information:

    • Purpose: To accurately load the Site for you and conduct analytics for Site optimization.
    • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels when accessing our Site.
    • Personal Information Collected: Web browser version, IP address, time zone, cookie details, viewed sites or products, search terms, and Site interaction.

  • Order Information:

    • Purpose: To provide products/services, process payments, arrange shipping, issue invoices/confirmations, communicate with you, screen orders for risk/fraud, and send product/service-related information or advertising based on your preferences.
    • Source: Directly collected from you.
    • Personal Information Collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

  • Customer Support Information:

    • Purpose: To optimize Site usage and provide customer support.
    • Source: Automatically collected when accessing our Site.
    • Purpose: To offer customer support.
    • Source: Directly collected from you.

Minors:

Our Site is not intended for individuals under the age of  21. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us for deletion.

Sharing Personal Information:

We share your Personal Information with service providers to assist in offering services and fulfilling contracts with you. This may include sharing information to comply with laws, respond to legal requests, or safeguard our rights.

Behavioural Advertising:

We use your Personal Information for targeted advertisements or marketing communications that we believe may interest you. This includes sharing information with advertising partners. You can opt-out of certain services through provided links.

Using Personal Information:

We use your Personal Information to provide services such as product sales, payment processing, order fulfillment, and keeping you informed about new products, services, and offers.

Lawful Basis:

Under the GDPR, if you reside in the EEA, we process your Personal Information based on various lawful bases outlined in the regulation.

Retention:

We retain your Personal Information for our records unless you request its erasure.

Automatic Decision-Making:

We do not engage in fully automated decision-making processes with legal effects using customer data.

Selling Personal Information:

Our Site sells Personal Information as defined by the CCPA. Details on categories sold and opt-out instructions are available.

Your Rights:

Residents of the EEA and California have rights to access, correct, update, or erase their Personal Information. Instructions for exercising these rights are provided.

Cookies:

We use cookies to enhance your browsing experience. You can control and manage cookies through your browser settings.

Do Not Track:

We do not modify our data practices based on “Do Not Track” signals from browsers.

Changes:

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Complaints:

For complaints, please contact us via email or mail using the details provided under “Contact.”

Thank you for reviewing our Privacy Policy at VapeXYZ.