Shipping Policy
1. Order Processing and Shipping:
- Orders will be processed and shipped within 1-3 business days. Shipping typically takes 7-15 business days to deliver your package. Please note that we do not ship orders on weekends.
2. Tracking Information:
- Once your order is shipped, we will provide you with a tracking number via email. You can track your shipment using the provided tracking number on the website: 17track.net. Please allow 1-2 days for tracking updates to reflect on the website.
3. Order Modifications:
- You can cancel an order or update the shipping address at any time before the products are dispatched. Once the order has been shipped, we are unable to process refunds or address changes. Free shipping is available in the US and Australia.
4. Shipping Methods and Duty Paid Deliveries:
- For certain countries, we offer Delivery Duty Paid (DDP) methods that do not require customs clearance or duties on your end. The countries and corresponding shipping methods are as follows:
- USA: UPS Express (excluding Alaska and Hawaii)
- UK: Local DPD Express
- Europe: UPS Express/DPD Express/DHL Express
- European Countries with DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
5. Shipping Times for Specific Countries:
- Please find the shipping methods and estimated shipping times for specific countries below:
Country | Shipping Method | Shipping Time |
---|---|---|
USA | Local UPS Ground | 10-15 Days |
UK | Local DPD Express | 7-12 Days |
Germany | UPS/DPD/DHL Germany | 8-15 Days |
France | UPS/DPD/DHL Germany | 10-15 Days |
Belgium | UPS/DPD/DHL Germany | 10-15 Days |
Luxembourg | UPS/DPD/DHL Germany | 10-15 Days |
Netherlands | UPS/DPD/DHL Germany | 10-15 Days |
Czech Republic | UPS/DPD/DHL Germany | 10-15 Days |
Poland | UPS/DPD/DHL Germany | 10-15 Days |
Croatia | UPS/DPD/DHL Germany | 10-15 Days |
Slovakia | UPS/DPD/DHL Germany | 10-15 Days |
Slovenia | UPS/DPD/DHL Germany | 10-15 Days |
Finland | UPS/DPD/DHL Germany | 10-15 Days |
Denmark | UPS/DPD/DHL Germany | 10-15 Days |
Sweden | UPS/DPD/DHL Germany | 10-15 Days |
Austria | UPS/DPD/DHL Germany | 10-15 Days |
Italy | UPS/DPD/DHL Germany | 10-15 Days |
Hungary | UPS/DPD/DHL Germany | 10-15 Days |
Lithuania | UPS/DPD/DHL Germany | 10-15 Days |
Estonia | UPS/DPD/DHL Germany | 10-15 Days |
Latvia | UPS/DPD/DHL Germany | 10-15 Days |
Greece | UPS/DPD/DHL Germany | 10-15 Days |
Ireland | UPS/DPD/DHL Germany | 10-15 Days |
Portugal | UPS/DPD/DHL Germany | 10-15 Days |
Spain | UPS/DPD/DHL Germany | 10-15 Days |
UAE (Dubai) | Dubai dedicated line | 12-18 Days |
South Africa | South Africa dedicated line | 15-25 Days |
Vietnam | Vietnam dedicated line | 3-5 Days |
West Malaysia | Malaysia dedicated line | 4-8 Days |
6. Customs Clearance and Duties:
- For countries not listed above, customs clearance and duties are required upon package arrival. Please contact your local customs office for information on applicable taxes. Business licenses may also be requested by customs.
We strive to provide efficient and transparent shipping services at VapeXYZ. If you have any questions or require further assistance, please do not hesitate to reach out to us.